Refund Policy

Last Updated: July 13, 2026

This Refund Policy explains when refunds may or may not be available for purchases made through Dudes Marketplace ("we", "our", or "us"). By purchasing any product or service from Dudes Marketplace, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Digital Products

All products sold through Dudes Marketplace are digital products delivered electronically. Depending on the product, delivery may include downloadable files, Purchase Codes, software licenses, software updates, documentation, and access to cloud-powered services.

Because digital products cannot be physically returned, refund requests are evaluated according to this policy and applicable law.

2. Eligible Refund Requests

Refund requests may be considered in circumstances including, but not limited to:

You were charged multiple times for the same purchase.
You accidentally purchased the same product more than once.
Your payment was successful but we are unable to generate your Purchase Code, License, or product download due to an unrecoverable system error.
The purchased product cannot be delivered and the issue cannot be resolved within a reasonable period.
A refund is required under applicable consumer protection laws.

3. Non-Refundable Purchases

Refunds will generally not be provided for:

Change of mind after purchase.
Purchasing the wrong product or license.
No longer requiring the product.
Failure to read the product description, documentation, requirements, or compatibility information before purchase.
Server, hosting, PHP, WordPress, or third-party software incompatibilities where the published requirements were met.
Requests for features that are not advertised as part of the product.
Expectations regarding future features or future product updates.
Products that function as described.

4. Cloud Services

Certain products rely on Dudes Cloud for services such as license verification, software updates, AI-powered functionality, semantic processing, feature authorization, cloud-generated outputs, and other protected functionality.

Temporary maintenance, infrastructure upgrades, connectivity interruptions, or temporary cloud service disruptions do not automatically qualify for a refund.

5. Purchase Codes & Licenses

Purchase Codes and Licenses are generated after successful payment verification or administrator approval for manual payment methods.

If a refund is approved, associated Purchase Codes, Licenses, downloads, software updates, and cloud access may be revoked.

6. Product Updates & Lifecycle

Products continue to evolve through bug fixes, improvements, compatibility updates, and new features.

The addition, modification, replacement, or removal of features in future versions does not automatically qualify for a refund.

Products may eventually enter maintenance mode, reach End-of-Life (EOL), or be permanently retired. Product retirement after purchase does not automatically entitle customers to a refund unless required by applicable law.

7. Chargebacks

If you experience a problem with your purchase, please contact us before initiating a payment dispute or chargeback.

Unauthorized chargebacks or fraudulent payment disputes may result in:

Purchase Code revocation.
License suspension or revocation.
Removal of download access.
Termination of cloud-powered services.
Account suspension or termination.

8. Refund Review Process

Each refund request is reviewed individually.

When reviewing a request, we may consider information including:

Payment verification.
Purchase history.
Download history.
License status.
Purchase Code issuance.
Technical investigation results.
Applicable legal requirements.

9. Approved Refunds

If a refund is approved:

The refund will normally be issued using the original payment method.
The associated Purchase Code and License may be permanently revoked.
Access to downloads, software updates, cloud services, and future product releases may be removed.

10. Policy Changes

We may update this Refund Policy periodically. Updated versions become effective upon publication unless otherwise stated.

Refund requests are evaluated using the Refund Policy in effect at the time of the original purchase unless otherwise required by applicable law.

11. Contact

If you believe you qualify for a refund under this policy, please contact us through the official support channels published on the Dudes Marketplace website before initiating a payment dispute.